Privacy policy

Enactment date   April 20, 2020.


LOST BOY TOKYO, which operates LOST BOY TOKYO (hereinafter referred to as “our shop”), considers the protection of personal information to be a social responsibility and manages and operates a website that customers can use with peace of mind. Based on our personal information protection policy, we set the following "about the handling of personal information on the website".



Scope of handling personal information

The handling of personal information will be applied when customers use our website to purchase products or contact us. Personal information collected when customers use our site is managed in accordance with the concept of handling this personal information.



Purpose of use of personal information


The shop uses the personal information and order information (including information on the customer's order history) collected from customers for the purposes specified in the following items in addition to the purpose of providing this service. We will not use your personal information for any purpose other than to provide this service or for the purposes specified below.

(1) To introduce customers' products and services to customers

(2) To perform order procedures, order details confirmation and change procedures on behalf of customers at our shop

(3) When responding to inquiries

(4) In order to ask customers to provide their opinions and impressions on our services

(5) Our shop will contact customers separately and give their individual consent

(6) To create statistical data categorized by customer attributes (age, address, etc.)

(7) To provide and display information and services tailored to each customer's preferences



About security management of personal information


In order to ensure the accuracy and security of personal information, our shop will take reasonable security measures against access control to personal information, restrictions on taking out means, unauthorized access, leakage, loss, destruction, falsification, etc. In addition to taking appropriate measures, in the event that an accident involving personal information such as leakage occurs, appropriate measures including measures to prevent recurrence will be taken promptly.



About depositing personal information


Our shop may entrust business to the extent necessary to achieve the stated purpose of use. In that case, we will perform appropriate management and supervision of the subcontractors. (A business consignee is a carrier, a collection consignment company in the case of unpaid goods, etc.)



Disclosure of personal information to third parties


We do not provide or disclose personal information to third parties such as other businesses or individuals without the permission of the person. However, this does not apply to the following cases.

(1) When there is the consent of the individual for the provision of information

(2) When disclosure is required by a public organization such as a government agency based on laws and regulations

(3) Disclose personal information to business partners related to the operation of this site Case. However, in this case, the information to be disclosed will be limited to the necessary range only, and the disclosure party will be obliged to manage personal information by contract etc.


About cookies


A cookie is a piece of data stored on your hard drive that contains information about you. The use of cookies is never linked to personally identifiable information on our site and does not violate your privacy or your environment. You can still use our site if you decline cookies. However, if you refuse cookies, the shopping cart will not work. We do not use cookies to collect unnecessary information. We recommend that you enable your browser's cookie settings when purchasing in cart format (not limited to our shop). We use cookies and other identifiers for the following purposes:

(1) Display of product details page, shopping cart, customer's own purchase history.

(2) Providing better services, such as membership services and advertising management systems, for behavioral targeting and traffic research.

(3) To collect access logs to help improve the usability of the site, and to save the trouble of inputting personal information when customers return to the site, so that they can use the site more conveniently.



Other privacy concerns on the Internet


Other items regarding privacy on the Internet

(1) If you voluntarily disclose personal information on the Internet that anyone can access, such as a bulletin board, that information may be collected and used by other users. Please keep this in mind. If you make your email address public, you may receive unwanted messages based on the information posted there. You need to be aware that you send information at your own risk.

(2) Third parties' sites and services accessible through this website, or companies that collect personal information through sweepstakes, sales promotion activities, etc., shall not have their own privacy terms and data independent of the Company. We have established collection rules. We have no obligation or liability for the terms and activities of these independent third parties.

(3) This website entrusts the distribution of advertisements to third-party companies. When you visit a page that displays advertisements from a third-party company, the third-party company obtains cookies and other identifier information. The information collected there will not be provided or disclosed to the Company, but will be managed in accordance with the privacy policy set by a third-party company. Please see the third-party company's website for explanations about the privacy policy and cookies of the third-party company.

* Google Privacy Policy (http://www.google.com/intl/ja/policies/technologies/ads/)

* Yahoo! Japan Privacy Policy (http://btoptout.yahoo.co.jp/optout/)

* Criteo Privacy Policy (http://www.criteo.com/jp/privacy/)

* MicroAd Privacy Policy (http://send.microad.jp/w3c/)



Changes and notification of the handling of personal information


The store may change the handling of this personal information without prior notice due to the business needs of the store, the enforcement of new laws, the revision of existing laws, and other circumstances. Any changes will be posted on this website and notified. Please check the latest contents of this page when using. If you have any requests or questions regarding the handling of personal information, retained personal data, etc., please contact the following contact information.



Yuji Igarashi, Chief of Personal Information Management

201 Wakaba Heights 2-12-2 Kitazawa, Setagaya-ku, Tokyo

Click here to contact us by email


Administrator of personal information and disclosure / correction / deletion


The affiliation and contact information of the administrator of the member's personal information, and the contact information when the member wishes to disclose, correct or delete his / her personal information are shown below. If you wish to disclose / correct / delete, please contact us by phone or e-mail. Please note that we will confirm your identity.



Yuji Igarashi, Chief of Personal Information Management

201 Wakaba Heights 2-12-2 Kitazawa, Setagaya-ku, Tokyo

Click here to contact us by email